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About Us
| About Our Business BOURLIER'S BARBECUE AND FIREPLACE is committed to customer service, and providing product at a reasonable price. Our staff is the most experienced and knowledgeable you will find. We are a third generation family business. Our newly remodeled show room is a must see with over 30 burning fireplace displays and 50 grill models on display. We display gas and electric lights. Our Return Policy: Stock store items in the original manufacturer's packaging can be exchanged or refunded with a receipt within 30 days of purchase. Stock store items are items available at our location, and items that do not have to be ordered. No refunds will be given for used, installed, or “burned” items. Special order items, and custom made items can not be refunded or exchanged. These items are defined as: non-stock items that have to ordered, and shipped to Bourlier's. This also refers to items that Bourlier's has vendors manufacture, or custom make for customers. Deposits for these items will not be refunded. We will issue a refund, or exchange if the item ordered becomes unavailable from the factory, or vendor. Note: Many of the items we sell are special order due to the custom nature of colors, sizes, and options available from fireplace manufactures. Delivery charges are non-refundable. If you can not return the item yourself, a pick up charge will be deducted from your refund. We do not refund installation, and service call fees from contractors. Gift cards and gift certificates are not refundable, they are only good for store credit. If your item is defective, Bourlier's will over the counter repair or replace the item based on the manufacturer's warranty. After the first 30 days, the customer may have to return to the item to the manufacturer, or wait for a replacement to be shipped from the manufacturer. You will not get a refund. Under special circumstances, Bourlier's may allow a returned item that does not meet the main criteria. Bourlier's would apply a restocking fee to that item. The amount is usually based on vendor restocking fees & return shipping charges. In these cases, only store credit will be issued. |
